Jeffery Goh

FAQ

Sometimes we will have limited prints available so be sure to follow us to grab the prints you like as we post! 

The reason why is because we want it to be as unique, and limited to you as unique, and limited to you as possible! Less production, less clashes, more uniques, MORE YOU! 🙂

You could request for any customizations to the regarding designs for an extra fee! 

Want a sleeve to a sleeveless top?
Want a slit to be covered?
Want to add a ribbon?

Just CONTACT us! We will try our best to accustom to your needs. As long as it feels unique and comfortable to you!

Minor Alterations is FREE if you could come visit us in our studio in Shah Alam! 

If you want a specific clothing to be your size, we could custom it for you with an extra fee.

You’ve found the secret (not-so-secret) story!

Be sure to wear, upload, post and tag us on the Instagram once you received the package because you’ll receive free shipping for your next purchase! 😉

Just show us the proof on your next purchase and there you have it! Free shipping!

Expect us to ship in 2-4 WEEKS as it is pre-order based.

Yes! We will only start producing after collecting a certain amount of orders because it minimizes the risk of fabric/clothing wastes! If you’re rushing to get the product, please feel free to contact us!

Only shipping to Singapore and Malaysia (East and West) is available for now. 

We’re exploring other ways to receive payment and ship to other countries so stay tuned!

Shipping in Malaysia 

Free delivery for orders above RM150! Anything below, we charge RM10 flat rate delivery fee for East and West Malaysia shipping.

Shipping in Singapore

Contact us to get the quote when you make an order with us!

Currently we do not accept any return or refund once we have shipped.

Do not worry! Your privacy is important to us at Jeffery Goh Creations. The shipping details you have provided will solely be used for shipping only. We will NOT compromise your details to any third party. If you wish us to remove your details from our database, please send us a request through CONTACT US.

Please understand that every piece that we produce will be QC-ed several times by the us before sending it out to you. The mistakes on each garment are highly unlikely unless due to unforeseen circumstances. But if you insist on getting your refunds, please do know that we have a 24-hour grace period from the moment it arrives your doorstep. inisaya will not be responsible for any defects that care caused by logistics, domestic transportation within the destination, mishandle of the product, and negligence of care. 

Conditions on getting a return/refund :-
1.) Wrong colour from the one you ordered FOLLOWING your invoice. (with photo proof)
2.) Wrong design from the one you ordered FOLLOWING your invoice. (with photo proof)
3.) Wrong sizing from the one you ordered FOLLOWING your invoice. (with photo proof)
Any other reasons can be discussed and negotiable. The approval of the return/refund of an item will solely be based on the discretion of Jeffery Goh Creations (inisaya). By buying our products, the customer acknowledges and agrees that our decision  is final, conclusive and binding. 

You could CONTACT US here with your invoice number and state the reason of refund/return.

Yes while READY STOCKS last . We would HIGHLY recommend you to double/triple check the sizing before you buy it from us. If you still feel unsure on the sizes, come visit us in our studio and try on the clothing! We would love to meet you and offer you a free measuring session with us. CONTACT US here or DM us on Instagram to set an appointment with us.

If your order has been terminated by us, here might be one of the reasons:-

  1. You have misused our promo codes. 
  2. You did not make payment to us when it is due.
  3. You did not provide us with any shipping details when asked (within a reasonable time)
  4. Others. (You may CONTACT US here)

Unfortunately, no. We want to ensure exclusivity within the customers. So, when we run out of fabrics, we won’t restock it anymore. Think of it this way, if you manage to own one, you know that it’s one of the few pieces that you own. It’s special for you and you only!

Yes! We are always happy to do customisations for our customers as it is one of our messages that we’re trying to share. At Jeffery Goh Creations, we want everyone to feel comfortable in our clothing. Comfortable enough to say, “This feels like it’s made for me!”

If you ever need a nice fitting dress or blouse, CONTACT US or send us a dm on Instagram!

Yes, we do! Here’s a fun fact and a service we provide to all inisaya customers. If you come over to our studio in Shah Alam, we offer free minor alteration services for Inisaya clothing.

Minor alterations include:

  • Shortening of sleeves (without cuffs)
  • Shortening of hem length (Selected skirts, shirts, dresses, and blouses only)
  • Taking in on the sides (Selected skirts, shirts, dresses and blouses only)

Kindly CONTACT US or send us a DM on Instagram to make an appointment

Expect us to ship within 2-4 weeks according to our availability. We ship our orders in batches so if you ever need us to ship it fast, you could request Lalamove shipping from us through our Instagram DMs. But of course, with Lalamove shipping, you will need to bear the additional costs.

Yes, we do. We only ship using FEDEX as we have experienced problems shipping via other couriers. So, do expect prices to be different and slightly higher. This includes delivery to Singapore as well! DM us for a rough quotation.

For both East and West Malaysia, it will be a flat rate of RM10 because we’re all Malaysians ma! If you spend RM200 and above, you would be entitled for free shipping!

There will be a promo code attached to the selling page itself. Don’t forget to apply the promo code before paying! Please do not misuse the code for your other purchases. Inisaya reserves the right to deny your purchases and refund your money if you are found misusing our promo codes! 

We will try our best to do it but we cannot guarantee that each garment will look the same simply because we are actually cutting your garments based on the prints that are on the batik cloth itself. So please do expect some irregularities in the prints but ultimately, it will be special and uniquely yours!

If you wish to find out your parcel’s tracking number, Please CONTACT US here or DM us on Instagram. Remember to send your name and invoice
number if you have any.

Jeffery Goh Studio

Opening Hours

Mon – Fri: 10:00 am – 7:00 pm
Saturday: 10:00 am – 4:00 pm
(Appointments Only, No Walk-In)

Closed on Sundays and Public Holidays

Location

Shop 3, Residensi Hijauan Jalan Budiman 22/3, 40300 Shah Alam, Malaysia Google Maps Waze

Appointment & Enquiries

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